Now Hiring Eyecare Team Members! See our job postings here.

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Customer Service/Front Desk Needed

Join our practice as an Customer Service/Front Desk – we are willing to train!

Summit Vision Source is seeking a Customer Service/Front Desk agent. The primary role is to assist patients in person and on the phone with their needs. We are looking for a friendly, compassionate, and outgoing personality! .

What makes a great Customer Service/Front Desk Agent?

  • Having a passion for helping people of all ages
  • Good technical and computer skills and typing speed of at least 50 wpm
  • Good communication and organizational skills
  • Excellent customer/patient service skills
  • Detail-oriented and great follow-through
  • Ability to work in both individual and team settings
  • Being self-motivated and working with a positive demeanor and accountability.

What experience is required?

We are willing to train strong candidates. Candidate should have at least a high school diploma or equivalent. Helpful assets include a great aptitude for learning and a genuine positive outlook. Previous medical or optometric office experience is a plus. Candidate should be adaptable to working in a fast-paced role and enjoy working both independently and with a team.

Job Responsibilities

  • Reception duties, include but not limited to answering phone calls, scheduling appointments, all customer service related inquiries
  • Ordering and checking in contact lenses
  • Confirming appointments and verifying insurance
  • Billing Vision Plans

Benefits

This position is full-time or part time. Our office hours are Monday through Thursday (9 am – 5:30 pm) and Friday (9am – 5pm). Benefits include health insurance, Simple IRA retirement plan with matching, holiday pay, and paid personal time off. Uniform allowance and performance/production bonuses. Eyecare and optical benefits for employees and spouses and/or dependent children are also included.

Apply

Please send a cover letter, resume, and list of 3 work references to manager@summitvisionsource.com.